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Beautiful, clean and modern resort. The staff members are helpful and friendly. Even though we were able to communicate in English, they loved when we spoke the few words of Spanish that we knew. The food is good. It was my first time in Cuba and I was expecting the worse from what others have told me, but I survived. You might get tired of the buffet by day 5 so I suggest trying the restaurants.
Absolutely loved every minute! The hotel is beautiful - very clean and kept up. The staff is wonderful and really took care of us everywhere. The food was great - not really sure why people complain about it. Buffet always had a great selection of cooked food as well as fresh grilled meats and fish as well as pizza's, pastas, eggs and crepes. Snack bar on the beach has fresh grilled seafood daily and amazing paella made right there! Snack bar at the pool was also amazing. Drinks and coffee were superb. The beach is absolutely STUNNING- one of the most beautiful I have ever seen. My first time in Cuba and I was expecting disappointment, but we enjoyed every minute. Big hugs to Vania and Dayan from the beach bar and chef Michel from the Buffet- they took amazing care of us! Can't wait to come back
Ocean and water activities were great. The room service was great. The panoramic bus was good to get to the shopping plaza's, and the classic taxis were fun to ride in as well. They ran out of clean beach towels for 2 days. When we asked for clean beach towels from the truck we saw, we were told no because they were only for the rooms awaiting the arrival of the new guests. Food and alcohol were awful, service was not good. Had to wait over an hour at the snack bar for a ham or a cheese sandwich because the only buffet was closed... on more than one occasion! No one seemed to have answers to our questions, a lot of locals attended the resort which is fine if they were polite and had regards for others. We will not be returning.
Loved the place! The food is edible and much better than most places in Cuba; the buffet is not that bad but the restaurants are really exotic and good. The beach is truly amazing and clean. The pool is quite nice as well. Everything is kept clean and the personnel is very receptive and nice. The coffee at Mike's is surprisingly good! I would reccomend this place for a family (there's a lot of things for kids) or a couple (lots of couples options as well) but if you have trouble walking, this gigantic resort is not for you. Also, the only hic is that our towels were stolen in the middle of the night and were never seen again. Aside from that, I loved everything there!
Powder sand beaches, can snorkel from the beach, good spot in front of the boat house. Options of busy or quiet pool areas, friendly staff. Rooms are a good size, but some rooms don't have a shower, just deep tub with hand held sprayer. Buffet is a better choice for food, restaurant wasn't worth the late sittings. Snack bars also a good choice. Overall clean and decently maintained. Went with 2 adults, 3 kids, everyone came home happy. Didn't use kids club but did the nightly "mini-disco". We won't return, but it was worth the price.